Cancellation, Returns & Refunds Policy

Can I cancel my order?

Yes, but only before the order is shipped. Once shipped, cancellation is no longer allowed.

Can I return an item?

Returns are only accepted within 7 days of delivery for damaged, defective, or incorrect items.

What do I need to provide for a return request?

A clear unboxing video and supporting photos are required for all claims.

Will I get a refund or replacement?

Approved claims may be eligible for a refund or replacement, subject to validation and product availability.

Customer Support

Email: customercare@everbilena.com.ph
Support Hours: Monday–Friday, 8:00 AM – 5:00 PM